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Virtual Care

Virtual care allows you and your family members to securely connect with a medical provider or therapist wherever and whenever via smartphone or computer.

OPTIONS FOR VIRTUAL CARE

 

EligibilityType of Virtual Care Visits
CloseKnit Virtual Urgent CareAll U.S. Nestlé employees and eligible dependents enrolled in a medical plan administered by CareFirst are eligible to receive benefits for these services. Non-enrolled Nestlé employees may choose to use the services and would pay the full costs listed in the table below.

Typically meant for urgent care (non-preventive care), such as:

• Fevers
• Ear pain
• Cold and flu
• Eczema
• Sinus infection
• Urinary tract infection
• Bronchitis
• Pink eye
• And more

Can be used for behavioral health services, therapy, psychiatry, dieticians, and breastfeeding support. (see costs below)



CloseKnit Virtual Primary CareAll U.S. Nestlé employees and eligible dependents (age 18+) enrolled in a medical plan administered by CareFirst are eligible to receive benefits for these services.

Typically meant for Virtual Primary Care, such as:

• Well care
• Preventative and urgent care
• Behavioral and mental health support (therapy, medication)
• Chronic condition prevention and management
• Medication management
• Care coordination
• Education and enrollment support


Spring HealthU.S. Nestlé employees, spouses, domestic partners, dependent children, and household members age 6+

Typically meant for mental health related services, such as:

• Mental wellbeing (counseling, therapy, etc.)
• Mental health medication management


CloseKnit Virtual URGENT AND Primary Care

CloseKnit is a virtual-first urgent and primary care practice. This means instead of going to a doctor’s office, your visit is done through an easy-to-use app — anytime, anywhere, 24/7/365. If you need in-person care, CloseKnit can arrange it for you.

Download the CloseKnit app

ServiceCloseKnit Cost (2025)
Urgent Care/General Medical Visit​
$64
Registered Dietician​$65

Lactation Consultant​

• Initial visit​
• Follow-up visit​


 

$115
$69

SPRING HEALTH

Spring Health consists of Care Navigators, Coaches, Therapists, Medication Managers (for many mental health medications) and support staff to provide you with the right mental health care and support at the right time.

To schedule an appointment:

  • Log on to nestle.springhealth.com or with the Spring Health mobile app
  • Click Schedule
  • Select Schedule a Therapy Visit in the top menu bar of the home dashboard
  • Or call 1-855-629-0554 (option 2 for 24/7 crisis support or option 3 for general support and scheduling, Monday–Friday, 8:00am-11:00pm ET)

Learn more about Spring Health